PRIVACY POLICY

1. Purpose and Scope of Information Collection

The collection of customers’ personal information is intended to serve the order placement, delivery, payment, customer care processes, and to improve service quality.

The information that may be collected includes:

– Full name;

– Phone number;

– Email address;

– Delivery address;

– Payment information (if any);

– Feedback, complaints, and support request details;

– Website access data such as IP address, browser type, access time, and cookies.

Customers are responsible for ensuring that the information provided is accurate and lawful.

2. Scope of Information Use

Customer information is used for the following purposes:

– Confirming and processing orders;

– Contacting customers regarding delivery and payment confirmation;

– Providing information about products and services;

– Supporting customers upon request;

– Sending notifications regarding promotions and special offers (with customer consent);

– Improving website quality and user experience;

– Serving internal management, statistical, and data analysis purposes.

3. Information Retention Period

Customers’ personal information shall be retained for as long as necessary to fulfill the purposes of collection or until the customer requests deletion, unless otherwise required by law.

4. Individuals or Organizations That May Access the Information

Customer information may be shared with:

– The company’s sales and customer service departments;

– Delivery and logistics service providers;

– Payment service providers;

– Information technology and data storage service providers;

– Competent state authorities in accordance with applicable laws.

The company undertakes to share information only to the extent necessary and requires all related parties to maintain the confidentiality of customer information.

5. Commitment to Customer Information Security

We are committed to strictly protecting customers’ personal information through appropriate technical and administrative measures, including but not limited to:

– Data encryption during transmission;

– Internal access control;

– Protection of servers and database systems;

– Regular review and updates of cybersecurity measures.

We do not sell, exchange, or disclose customer information to any third party for commercial purposes without the customer’s consent, except where required by law.

6.Customer Rights Regarding Personal Information

Customers have the right to:

– Review, update, and correct their personal information;

– Request deletion or suspension of the use of their information;

– Lodge complaints regarding the disclosure or misuse of their personal information.

For any requests, please contact:

Customer Service Department:

– Phone: 0235.3823823

– Email: admin@dulichhungcuong.com.vn

– Address: Trung Dan Hamlet, Phu Ninh Commune, Da Nang City, Vietnam

7. Complaint Handling Mechanism

If customers discover that their personal information has been used for improper purposes or beyond the notified scope, they may submit a complaint through the contact channels stated above.

We will receive and respond within 03–07 working days from the date of receipt of the request.

8. Applicable Terms

This Privacy Policy takes effect from the date it is published on the website and may be amended or supplemented from time to time to comply with legal regulations and business operations.